About Plurall

Plurall is SOMOS Educação's educational digital platform, developed to connect students, teachers, school managers and families in a single virtual learning environment. The platform brings together didactic content, activities, assessments, communication tools and pedagogical management resources, supporting schools from Early Childhood Education to High School in the digital transformation of education.

Currently, Plurall is present in thousands of Brazilian schools and serves millions of users, offering an integrated experience that goes beyond the digitization of teaching materials. The platform provides resources such as digital books, online activities, simulations, performance monitoring, content bank, artificial intelligence, communication between school and families and tools for personalizing teaching, contributing to making learning more accessible, organized and efficient.

The project presented here was developed for the Plurall assessments module. The main objective was to ensure the safety of the school during the application of online tests to increase user adoption.

Online Reviews and Performance Ranking

At certain times of the school year, regional school groups that use Plurall apply evaluations with their students, and the schools with the best performance in the ranking can receive awards. However, part of these evaluations were being carried out physically, outside Plurall, because schools did not perceive the platform as a sufficiently safe and reliable environment to apply online tests.

The main fears were related to the control in the application of the online test and integrity and confidence of the results. Without adequate mechanisms, schools had difficulty identifying suspicious behavior of students during the test (e.g., accessing other websites to cheat). This impacted the integrity of the results, generating dubious performance data that could jeopardize effective teaching planning. In addition, without reliable performance data, it became impossible to ensure ranking equity and reward schools fairly.

This scenario of insecurity and mistrust compromised the adoption of Plurall in evaluative contexts.

Graph with the ranking of the schools' performance in the evaluations.

Main problems

Insecurity and lack of control

When applying online assessments, schools had difficulty identifying student deviation movements and preventing them from cheating.

Distrust of data

The performance data of the schools were directly impacted, generating dubious results that could not correspond to reality.

Difficulty in school planning

Without being able to know exactly what the students' difficulties are, schools would find it more difficult to develop an effective teaching plan.

Lack of equity in performance ranking

Without reliable performance data on assessments, schools that actually underperformed could be unfairly rewarded.

Challenges

The challenge was to increase the security, control and confidence of schools when applying online assessments within Plurall, thus improving the adoption metrics of the assessment features.

As a Product Designer, my role was to help transform this business need into a clear, actionable and auditable experience for school managers. The solution needed to allow students to be monitored during the test, support real-time decision-making, and provide evidence for later analysis of the results.

Visual representation of flow mapping by persona.

Online Assessment Monitoring

To respond to this challenge, I participated in the creation of the Monitored Room functionality, a solution aimed at monitoring online evaluations in Plurall. During this process, I worked on structuring the experience of both the student and the school manager, considering the main moments of the journey: before, during, and after the evaluation.

The goal was to ensure that the most important information was presented clearly, so that the school team could follow the application of the test without compromising the students' experience.

The functionality was designed to allow that, while the teacher applies the assessment in the school environment, he can view relevant information in real time, identifying suspicious behavior and making decisions more confidently. In addition, the solution also generated post-application reports, allowing school management to review test records, analyze evidence, and audit the results of participating schools.

Impact

24% more adoption

The solution contributed to a 24% increase in the adoption of online assessments, considering the cut of ranked assessments among regional schools compared to the same previous period.

Control and security

With the Monitored Room, schools were able to apply the evaluations in a more controlled way, managing to prevent students from cheating during the tests.

Confidence in data

Students began to encounter more barriers to cheating, which increased confidence in the schools' performance data.

Effective Teaching Planning

With reliable performance data, schools were able to plan teaching more effectively for students.

Equity in the ranking

The performance ranking favored schools in which students had actually learned the topics covered in the assessments.

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Fale comigo

Feito com

por João Lázaro

Fale comigo

Feito com

por João Lázaro

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